Terms of Service

Last Updated: January 26, 2026

1. Acceptance of Terms

Welcome to Postcard.bot. By accessing or using our service, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our service.

2. Description of Service

Postcard.bot provides a platform for creating, printing, and delivering physical postcards worldwide. Our service allows users to:

  • Design custom postcards using uploaded images or stock photos
  • Add personalized messages
  • Send postcards to recipients worldwide
  • Track delivery status
  • Purchase postcard credits

3. User Accounts

3.1 Account Creation

You may need to create an account to use certain features. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use

3.2 Account Eligibility

You must be at least 13 years old to use our service. If you are under 18, you must have parental consent.

4. Content Guidelines

4.1 User Content

You are solely responsible for the content you upload, including images and text. You represent and warrant that:

  • You own or have the necessary rights to use the content
  • Your content does not violate any laws or third-party rights
  • Your content does not infringe on intellectual property rights

4.2 Prohibited Content

You may not submit content that:

  • Is illegal, threatening, abusive, harassing, defamatory, or obscene
  • Contains hate speech, discrimination, or promotes violence
  • Infringes on intellectual property or privacy rights
  • Contains malware, viruses, or harmful code
  • Is sexually explicit or pornographic
  • Promotes illegal activities
  • Violates any applicable laws or regulations

5. Pricing and Payment

5.1 Pricing

Current pricing is available on our website. We reserve the right to modify pricing at any time. Price changes will not affect orders already placed.

5.2 Payment Processing

Payments are processed through Stripe. You agree to provide accurate payment information and authorize us to charge your payment method.

5.3 Credits

Postcard credits are non-refundable and non-transferable. Credits do not expire but may be subject to account closure policies.

6. Delivery and Fulfillment

6.1 Delivery Times

We aim to deliver postcards within the timeframes specified on our website. Actual delivery times may vary based on destination and circumstances beyond our control.

6.2 Address Accuracy

You are responsible for providing accurate recipient addresses. We are not responsible for delivery failures due to incorrect addresses.

6.3 Lost or Damaged Postcards

While we take care to ensure quality printing and delivery, we cannot guarantee that postcards will not be lost or damaged in transit. In such cases, we may offer a reprint or credit at our discretion.

7. Refunds and Cancellations

Once a postcard order is submitted and payment is processed, it cannot be cancelled or refunded as printing begins immediately. If you believe there was an error with your order, please contact us within 24 hours.

8. Intellectual Property

8.1 Our Rights

All content on Postcard.bot, including text, graphics, logos, and software, is owned by us or our licensors and is protected by copyright and other intellectual property laws.

8.2 License to User Content

By uploading content, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and display your content solely for the purpose of providing our services.

9. Disclaimers and Limitation of Liability

9.1 Service "As Is"

Our service is provided "as is" without warranties of any kind, either express or implied. We do not guarantee uninterrupted or error-free service.

9.2 Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or other intangible losses.

10. Indemnification

You agree to indemnify and hold harmless Postcard.bot and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the service or violation of these Terms.

11. Termination

We reserve the right to suspend or terminate your account at any time for any reason, including violation of these Terms. Upon termination, your right to use the service will immediately cease.

12. Privacy

Your use of our service is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your information.

13. Changes to Terms

We may modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of the service after changes constitutes acceptance of the modified Terms.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions.

15. Dispute Resolution

Any disputes arising from these Terms or your use of the service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

17. Contact Information

If you have any questions about these Terms of Service, please contact us:

  • Email: mail@postcard.bot
  • Address: Sunnyvale, CA